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Policy Privacy & Security Placing Your First Order Placing an order with us is easy. Although we accept orders over the phone we highly recommend placing your order via Internet, its faster, safer, and will ensure order accuracy.
To find the particular product you are
looking for there are different methods to do so. The keyword search
box located at the top left of every page can help you find the exact
product you are looking for. If you're not certain on the exact product
you want our products are broken up into categories and are also grouped
by manufacturers located along the left side of every page. When you find the product you are interested in you may click on
it to view it's product detail page. The product detail page is where
you will find more information about the item, including availability,
and item options if available, such as flavors, sizes, etc. Adding Items to Your Shopping Cart When you decide you want to add an item
to your shopping cart, specify the quantity you want and click the "Add
To Cart" button at the bottom of the product detail page.
If the product you wish to order has different options (such as flavor
or style), specify the quantity you want in the empty box(es) and click
the "Add" button. Checking Out After you have reviewed the contents of
your shopping cart and are certain you want to purchase all the items
in your cart (if you wish to remove a product simply click the "X"
in the column marked "Remove"). You can click the "Secure Checkout" button to proceed to the payment
page. Entering Billing and Shipping Information For your protection, our shopping cart automatically verifies your billing address with the information on file with your credit card company. If you wish to ship to a different address than your bank has on record (such as a college dorm etc) you can easily do so by filling out the shipping information below the billing info. If both billing and shipping are the same, all you need to do is check the "Shipping same as billing" box and click continue at the bottom. If you are unsure if your order went through
please contact us. If you are trying to add a large quantity of one particular product and a smaller number is showing up in your shopping cart we may be waiting for a new shipment of that product and may only have limited quantities. For help with any other technical issues please contact ryan@supplementgiant.com or call us. We accept American Express,
Discover, Master Card, Visa, money orders, personal or cashier's checks. Ordering Via Check or Money Order If you send a personal check we must wait
for the check to clear your account before your order is shipped. This
usually requires 7-10 business days. Orders placed with a money order
or cashier's check will be processed the day the order is received. Enclose
your shipping address, daytime phone number, email address, and a list
of the items you wish to purchase. Please add shipping ($4.95) if your order
is under $75.00 and sales tax (7.3%) if you live in the state of Kansas. Please
mail your checks or money orders to the address listed below. Supplement Giant If you need to contact the billing and
shipping department please email: celeste@supplementgiant.com
or call 316-685-1675. For product information please email: info@supplementgiant.com
or call 316-681-1367. For technical issues or the marketing department
please email: ryan@supplementgiant.com
or call 316-681-1367. We have operated as a retail
store in Wichita, Kansas since 1990 and have been operating on the internet
since 2001. In January of 2008 we opened our second retail location in Lakewood, Colorado. There are currently two Supplement Giant locations. For more information please visit our locations page.
General
Shipping Questions & Our Shipping Policy Continental US Shipping We ship all orders with
UPS, for a flat rate of $4.95. Any order over $75.00 will receive free
shipping! We ship all orders within one business day, Monday thru Friday.
You will receive a UPS tracking number via email as soon as your order
is processed. Street Address Only Packages eligible for UPS must have a street
address; PO Boxes do not qualify for UPS or the $4.95 standard shipping
rate. Providing a street address will provide a faster delivery time,
cheaper shipping rate, and ease of tracking. Address Correction If the incorrect shipping address is entered
the customer will be charged a $6.00 address correction fee by UPS.
This fee will be charged to you once UPS has notified us of the address
correction and the additional charge. The customer will be notified
of the charge via email, if no email address is given the customer will
not be notified of the charge. Transport Time Most packages reach their destination within
1-5 business days. As soon as your order ships you will receive a tracking
number. By tracking your package at http://www.supplementgiant.com/tracking.htm
you will know what day your package will arrive. Please remember, UPS
does not count Saturday or Sunday as a business day. Order Times and Turn Around Orders are processed within one business day. Orders received before 4pm CST will be shipped that day. You may place your order 24 hours a day 7 days a week through the Internet. Phone orders are only taken between 10 am - 6 pm Monday through Friday and 10 am - 5 pm on Saturday. However, we highly recommend placing your order via Internet, it is faster, safer, and will ensure order accuracy. Once your order has been authorized you will receive an automated email confirmation. Then, once your order has been processed you will receive an automated email with your tracking number. If you do not receive a tracking number within 24 hours either your order did not submit correctly or you did not enter your email address in correctly. If you do not include your email address in the customer information you will not receive tracking information. If you have a spam filter, it is possible your e-mail client mistakenly marked our e-mail as spam and you may have to look in your spam folder to receive your order confirmation.
We do ship to Alaska, Hawaii, PO Boxes, and APO/FPO boxes, unfortunately we cannot ship at the same low price of $4.95. All shipping costs are estimated by the shopping cart by weight and will be displayed at checkout. Alaska, Hawaii, APO, FPO, and PO Boxes do not qualify for free shipping on orders over $75.00. All orders are shipped USPS Priority Mail. Any questions regarding this can be directed to celeste@supplementgiant.com. We do insure all orders, generating a delivery confirmation number. This is not a tracking number. This simply verifies the order has shipped and will be delivered. After your order has shipped you will receive
a tracking number via email. If you wish to track your package simply
go to http://www.supplementgiant.com/tracking.htm
and enter your tracking number in the space provided. This will generate
an estimated delivery date for you package and tell you your packages
current location. UPS should deliver your package within
1-5 business days (depending on your location). If you have not received
your package please contact us by email at celeste@supplementgiant.com
or call our toll free number (1-866-285-1675) and we will assist you. If we confirm your
package is indeed lost, you will have a choice of a refund or a reshipment. We ship all orders with UPS, for a flat rate of $4.95. Any orders over $75.00 will receive free shipping! Orders to Alaska, Hawaii, PO Boxes, APO and FPO boxes shipping prices are calculated by the total weight of your order. Currently we are not shipping internationally. We are, however, looking to expand this area in the future. Feel free to check back in a couple months to see if we have grown to that point. If you are dissatisfied with any product,
please email our customer service department at celeste@supplementgiant.com
within 15 days of the shipment date. We will work to help you solve
any problem. If a return is authorized, a return authorization number
will be given and must be included on the return package to receive
a refund. Products cannot be returned because you
don’t like a particular flavor. Unopened products can be returned for a
full refund of the purchase price. Products must be unopened, sealed,
and in the original packaging and returned within 15 days. Products
must be shipped back to us at the customer’s expense.
The customer must insure all merchandise properly. Refunds will be issued
upon receipt of the returned product less shipping charges, which cannot
be refunded. If items are not insured properly and get lost or damaged
when returned, a refund cannot be granted. If the package has been opened and you do not like the product, some companies will accept the product for an exchange or refund. In most cases you must contact the company directly, but feel free to email sales@supplementgiant.com and receive instructions for return. Approved Returns Must Be Shipped To:
Any merchandise damaged during shipping
must be reported to celeste@supplementgiant.com
within 24 hours of receipt. We will notify the shipping company for
visual inspection of the box and contents. We will issue a full credit
for the amount of any confirmed damaged merchandise. We will notify you via e-mail of your refund
once we've received and processed the returned item. You can expect
a refund within 7 to 14 business days of our receiving your return.
The amount of your refund will be less the cost of shipping. We know that you care how
information about you is used and shared, and we appreciate that you
trust we will use this information carefully and sensibly. By visiting SupplementGiant.com you
are accepting the practices described in this Privacy Notice. What personal information do we collect? Our Web server automatically recognizes each visitor’s
domain name but not the e-mail address (where possible). We collect
the domain name and e-mail address (if applicable) of customers to our
Web page and the e-mail addresses of those who communicate with us through
e-mail. Also, we receive e-mail addresses from information volunteered
by the consumer through surveys and/or site registrations. The information
we collect is used to customize the content and/or layout of our page
for each individual visitor and also to notify consumers about updates
to our Web site. To help prevent credit card fraud, we also store the
IP Address of the computer from which your order was placed. With respect to cookies: We use cookies
to store visitor/customer preferences and record session information
such as items that the consumer adds to their shopping cart. What do we do with information captured
on SupplementGiant.com? We occasionally send out special offers and
newsletters that we feel may provide information that may be of interest
to a consumer. If a person does not want to receive e-mail form us,
an opt-out function is included in every email newsletter. If you supply
us with your postal address on-line, you will only receive the information
for which you provided us your address. Persons who supply their telephone
numbers on-line will only receive telephone calls from us with information
regarding orders they have placed on-line. In the future, we may use customer information for new and unanticipated uses not previously disclosed in our privacy statement. If our information practices change, we will post the policy changes to our Web site to keep consumers notified of any updates or changes. The ability to opt-out of these new changes will be available. If you are concerned about how your information may be used, please check back at our Web site periodically. If you feel that this site is not following the stated information in this policy, you may contact us at the above addresses or phone number. |
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Supplement Giant 2240 N. Rock Road, Suite 101 - Wichita Kansas - 67226
